We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of valeriagallery (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://valeriagallery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product came to me in full 15 days store good replacement cord also sent a nice packaging thanks first exchange was pleased
24 Apr 2019 06:15
I recommend. The store put two watch straps as a gift. Thank you very much!
24 Apr 2019 04:59
Super. Look expensive
23 Apr 2019 07:57
Nice watch. Works fine. Better than expected for this price
23 Apr 2019 06:26
23 Apr 2019 03:59
I'm truly happy with this watch. The leather is high grade. I even got two extra leather watch hand. Thanks a bunch.
23 Apr 2019 03:39
The product was high quality and beautiful and the shipping was FAST. Thanks
22 Apr 2019 22:14
Everything works. Watch look great. But unfortunately they are small. I have a big hand and they look a little silly on a big hand. In the photos they look large but in life they are small. Very sorry.
22 Apr 2019 10:09
Thank you, Superdi çox qewengdi. The multiplex qeweng packenib.
21 Apr 2019 19:03
A week i use, look great, but there is a problem in the mechanism of the pendulum, it is very tight and barely spinning, it turns out that even if the watch is constantly worn, the car factory does not cope and the watch can stand up
19 Apr 2019 11:36
19 Apr 2019 09:00
nice watches, descriprion is similar to what I received
18 Apr 2019 08:19
Product is better in person than in pictures, I love it very much. Product arrived before stipulated time. Thanks a lot
18 Apr 2019 00:08
17 Apr 2019 16:01
Amazing watch! Thank you so much
17 Apr 2019 14:24
I arrive super fast. Thank you
17 Apr 2019 11:49
Very fast shipping Good pruduct!
17 Apr 2019 00:57
Impressive quality fast shiping i m very much satisfied with the product its very fine qualty compare to the price i have spent and thankx for the gifts got to straps free with pakage shiped very fast within 14 days happy recumend store