We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of valeriagallery (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://valeriagallery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch consistent with the description and pictures. The only problem what napotkałam is quite long strap and relatively strange design same watch-shield is not placed on inside bracelet by what after zapięciu sizeable its part remains loose + watch not have extra belt loops, which pozwoliłaby keep loose part belt the right place. Solution above problem that checked the in my case, is wsuwanie loose hanging belt under the shield (this method can not check with people with grubszymi nadgarstkami). Order złożyłam 15.03 a otrzymałam 17.04.
24 Apr 2019 03:09
Watch is huge on my hands, but looks good.
23 Apr 2019 23:56
Watch is good, like imn photo, good quality!
23 Apr 2019 16:50
looks just like in picture.. not sure if it works, comes with batteries seperatey packed. need to visit some watch store to get it installed.
23 Apr 2019 11:23
Nice wristwatch, fast delivery
23 Apr 2019 08:40
All ok. Corresponds to the description, in the kit there is a battery. Thank you.
23 Apr 2019 05:45
Nice watch, fast shipping, THANK YOU:)
23 Apr 2019 05:28
23 Apr 2019 04:27
23 Apr 2019 04:06
Thank you, everyone is ok.
23 Apr 2019 02:47
Nice, consistent with the description :)
23 Apr 2019 02:32
I love it!! I get super fast to canary islands! Thank you store for your responsibility. Now try it!